Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Utilizing software, databases, scripts, and tools appropriately.
- Adhering to all company policies and procedures.
Requirements:
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Should be Fluent in Hindi
Female candidates only
Salary: 30,000 INR + Accomodation + Flight Tickets
